Payment Policy

At Ponkero, we aim to provide a secure and seamless payment experience. Below, you’ll find details about the payment methods we accept, our security measures, and how we handle your payment information.

Accepted Payment Methods

We accept payments through Shopify Payments, which supports the following payment options:

  • Credit and debit cards (Visa, Mastercard, American Express, etc.)

  • Apple Pay

  • Google Pay

  • Other payment methods integrated with Shopify Payments

Secure Payments

  • All payments are processed through Shopify Payments, a secure and trusted payment gateway.

  • Your payment information is encrypted and protected using industry-standard SSL (Secure Socket Layer) technology.

  • We do not store your credit card details on our servers.

Payment Confirmation

  • Once your payment is successfully processed, you’ll receive an order confirmation email with your payment details and order summary.

  • If your payment fails, you’ll be prompted to try again or use an alternative payment method.

Currency

All transactions are processed in British Pounds (GBP). If you’re paying from a different country, your bank may apply currency conversion fees. Please check with your bank for details.

Refunds

  • Refunds will be issued to the original payment method used during the purchase.

  • Refunds may take 5-10 business days to reflect in your account, depending on your bank or payment provider.

Contact Information

If you have any questions or concerns about payments, please contact us:

Thank you for choosing Ponkero! We’re committed to providing you with a safe and hassle-free shopping experience.